How to Exchange or Return
If you are not 100% satisfied with the purchase, you can exchange or return product within
- 100 Days for Paid customers (Mada, Visa, Mastercard) ( except promotions and sales )
- 7 Days for cash on delivery customers.
- 3 days for ( promotions and sales )
1-Please check our Exchange and return policy
2-Send us an email request to [email protected] with your order number and name and reason for exchange or return,
3- We will reply to you with either approval or decline to your request
4- If your exchange and return is approved you will receive an email with shipping label attached
5- Please print the shipping label and hand out the goods to the nearest (SMSA EXPRESS) branch to you along with the printed label
6- usually it take between 7 to 10 days or more for your order to get to our warehouse. Due to shipping company delay
7- there is a 20sr. shipping fees to send your order to our warehouse , except for ( damaged or sent by mistakes items )
8- promotions and sales - fee is 49sr as ( shipping cost )
9- when order is received in our warehouse will send you a follow up email and steps to proceed your exchange or Return request
10- Offers and sale . must return the whole order for exchange or returen , partial returen is notaccepted !
11- COD fees are non refundable