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How to Exchange or Return

If you are not 100% satisfied with the purchase, you can exchange or return product within

-       100 Days for Paid customers (Mada, Visa, Mastercard) ( except promotions and sales ) 

-       7   Days for cash on delivery customers.

-       3   days for ( promotions and sales ) 

1-Please check our Exchange and return policy   

2-Send us an email request to [email protected] with your order number and name and reason for exchange or return,

3- We will reply to you with either approval or decline to your request

4- If your exchange and return is approved you will receive an email with shipping label attached

5- Please print the shipping label and hand out the goods to the nearest (SMSA EXPRESS) branch to you along with the printed label 

6- usually it take between 7 to 10 days or more for your order to get to our warehouse. Due to shipping company delay

7- there is a 20sr. shipping fees to send your order to our warehouse  , except for ( damaged or sent by mistakes items )

8- promotions and sales - fee is 49sr as ( shipping cost ) 

9- when order is received in our warehouse will send you a follow up email and steps to proceed your exchange or Return request

10- Offers and sale . must return the whole order for exchange or returen , partial returen is notaccepted ! 

11- COD fees are non refundable