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RETURN / EXCHANGE

We are happy to offer Our exchange and Return policy within the Saudi Arabia.

If you are not 100% satisfied with the purchase, you can exchange or return product within

-       100 Days for Paid customers ( Mada, Visa, Mastercard ) ( except promotions and sales ) 

-       7   Days for cash on delivery customers. ( except promotions and sales

-       3   days for ( promotions and sales ) 

Exchange:

As soon as we get your order back to our warehouse we will issue a sales credit memo and refund your SAKSOOKA account as (Store credit).

Then you can place a new order using your store credit with the size or styles desired 

Important regulations

-          Exchange must be within dates,

-                 60 days for visa and master card from receiving date except ( sales and promotions ) 

-                 7 days from cash on delivery from receiving date

-                 3   days for ( promotions and sales ) 

-          We can’t grantee size availability

-          When order is received in our warehouse we will issue store credit within 3 working days

-          Exchange process might take up to 30 days due to delay from carrier

-          Exchange cost 20sr. as (shipping fees), damaged goods will be exchanged for free

-          Order must be in original packing

-          Goods must be new, unused, in its original statues when came to you with all labels intact

-          some of our products have no-return no-exchange policy. (perfumes – underwear – socks – shoe polish and insoles)

-          if your order is on special offer or sale and it is finished before you request an exchange, we will not be able to provide the offer to you anymore ,

-          Special offer and sales must be returend in full qty as purchased . and partial retuern or exchnage is not accepted ! 

-          COD fees are non refundable 

 

Return:

 

paid using ( Mada , Visa , Mastercard )  

After order is received in our warehouse we will issue a sales credit memo and refund the amount to the same payment method used in the order within 7-15 days 

paid using Cash On delivery (COD) 

After order is received in our warehouse will issue a sales credit memo and refund your SAKSOOKA account as (store credit) within 7-15 days so you can use them any time you like

Promotions & Sales

After order is received in our warehouse we will issue a sales credit memo and refund your SAKSOOKA account as (store credit) to be used any time later within 7-15 days 

Damaged Goods

we apologies for any problems this might cause you,

As soon as we get your order back to our warehouse we will issue a sales credit memo and refund the amount to the same payment method used in the order within 7 days

if paid by cash on delivery (COD )  please provide us your bank account details and we will refund the full amount to you within 7 working days from receiving the order in our warehouse , you can send it to [email protected] along with your order number and bank details

 

Important regulations

 

-          Return must be within dates,

-          100 days for visa and master card and Mada from receiving date

-          7 days from cash on delivery from receiving date

-          for Cash on Delivery service fee is nonrefundable as it goes to the shipping company as " fees on collecting cash "

-          Retunr process might take up to 30 days due to delay from carrier

-          return cost 20 sr. as shipping feesfor normal orders , damaged goods will be returned for free ,

-          promotions and sales return cost is 49sr as shipping fee 

-          Order must be in original packing

-          Goods must be new, unused, in its original statues when came to you with all labels intact

-          some of our products have a no-return policy. (perfumes – underwear – socks – shoe polish and insoles)

-          Special offer and sales must be returend in full qty as purchased . and partial retuern or exchnage is not accepted !