Buy 1 sneaker for 199sr and get 1 FREE + FREE SHIPPING + FREE TAX

RETURN / EXCHANGE

We are happy to offer Our exchange and Return policy within the Saudi Arabia.

If you are not 100% satisfied with the purchase, you can exchange or return product within

-       60 Days for Paid customers ( Mada, Visa, Mastercard ) ( except promotions and sales ) 

-       7   Days for cash on delivery customers.

-       3   days for ( promotions and sales ) 

Exchange:

As soon as we get your order back to our warehouse we will issue a sales credit memo and refund your SAKSOOKA account as (Store credit).

Then you can place a new order using your store credit with the size or styles desired 

Important regulations

-          Exchange must be within dates,

-                 60 days for visa and master card from receiving date except ( sales and promotions ) 

-                 7 days from cash on delivery from receiving date

-                 3   days for ( promotions and sales ) 

-          We can’t grantee size availability

-          When order is received in our warehouse we will issue store credit within 3 working days

-          Exchange process might take up to 30 days due to delay from carrier

-          Exchange cost 20sr. as (shipping fees), damaged goods will be exchanged for free

-          exchange promotions and sales cost 49sr , as shipping fee 

-          Order must be in original packing

-          Goods must be new, unused, in its original statues when came to you with all labels intact

-          some of our products have no-return no-exchange policy. (perfumes – underwear – socks – shoe polish and insoles)

-          if your order is on special offer or sale and it is finished before you request an exchange, we will not be able to provide the offer to you anymore ,

-          Special offer and sales must be returend in full qty as purchased . and partial retuern or exchnage is not accepted ! 

 

Return:

 

paid using ( Mada , Visa , Mastercard )  

After order is received in our warehouse we will issue a sales credit memo and refund the amount to the same payment method used in the order within 7 days 

paid using Cash On delivery (COD) 

After order is received in our warehouse will issue a sales credit memo and refund your SAKSOOKA account as (store credit) so you can use them any time you like

Promotions & Sales

After order is received in our warehouse we will issue a sales credit memo and refund your SAKSOOKA account as (store credit) to be used any time later

* a shipping fee of 49sr will be dedcuted from your returend balance  

Damaged Goods

we apologies for any problems this might cause you,

As soon as we get your order back to our warehouse we will issue a sales credit memo and refund the amount to the same payment method used in the order within 7 days

if paid by cash on delivery (COD )  please provide us your bank account details and we will refund the full amount to you within 7 working days from receiving the order in our warehouse , you can send it to [email protected] along with your order number and bank details

 

Important regulations

 

-          Return must be within dates,

-          100 days for visa and master card and Mada from receiving date

-          7 days from cash on delivery from receiving date

-          for Cash on Delivery service fee is nonrefundable as it goes to the shipping company as " fees on collecting cash "

-          Retunr process might take up to 30 days due to delay from carrier

-          return cost 20 sr. as shipping feesfor normal orders , damaged goods will be returned for free ,

-          promotions and sales return cost is 49sr as shipping fee 

-          Order must be in original packing

-          Goods must be new, unused, in its original statues when came to you with all labels intact

-          some of our products have a no-return policy. (perfumes – underwear – socks – shoe polish and insoles)

-          Special offer and sales must be returend in full qty as purchased . and partial retuern or exchnage is not accepted !